Help
FAQ
Can't find what you're looking for? Write to us or call 0850 840 43 67.
Booking & payment
How do I book?+
Choose the product, enter your hotel and delivery/return dates and the price is calculated instantly. Enter your details and pay by card on iyzico's secure payment page — your booking is confirmed and you'll receive a confirmation email.
Which cards can I use?+
Visa, Mastercard, Troy and BKM Express. Payments are confirmed with 3D Secure; your card details never reach us.
What's included in the price?+
Rental, delivery to your hotel, set-up, a quick how-to and collection on return day. The delivery fee depends on the area and is shown separately; in some areas it's free.
Are longer rentals cheaper?+
Yes. The daily price drops as the rental gets longer; the product page calculates it for the period you choose.
Deposit
Is the deposit charged to my card?+
No. The deposit is only held on your card (pre-authorisation) and released once the equipment is returned undamaged.
When is the deposit taken for early bookings?+
Banks keep a hold for about 25 days at most, so we send you a link shortly before delivery and the deposit is held then.
What if something gets damaged?+
If damage or missing parts are found at collection, we'll tell you in writing; the repair or replacement cost is charged from the deposit and the rest of the hold is released.
Delivery
Which areas do you deliver to?+
Lara, Kundu, Konyaaltı, central Antalya, Belek, Side, Kemer, Alanya and other areas our partners serve. When you search for your hotel, its area is selected automatically.
When does the equipment arrive?+
On the day and in the time slot you choose (09-12, 13-17 or 18-21). Our partner will call you before delivery.
Do you deliver to the airport?+
At the moment we deliver to hotels and holiday accommodation. Write to us for special requests.
Will the hotel accept the equipment?+
We deliver to reception or your room. Just add your room number and any notes when booking.
Cancellation & refunds
Can I cancel?+
Free cancellation up to 48 hours before delivery with a full refund. Within the last 48 hours the delivery fee isn't refunded. Bookings can't be cancelled after delivery.
When will the refund reach my card?+
Same-day cancellations are voided and won't appear on your statement. Later refunds reach your card within a few business days, depending on your bank.
Equipment
Is the equipment clean?+
Every device is cleaned and disinfected before delivery, with cleaning and maintenance logs kept by serial number.
How long does the battery last?+
The range is shown on the product page. A charger comes with the delivery; charging overnight in your room is enough.
What if the equipment breaks down?+
Stop using it and call us; we'll replace or repair it as quickly as possible.